What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Service team and will work from our manufacturing facility in Torrance, CA. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Core responsibilities

Leading all field service strategy and operations at Arc
Providing world class customer service for Arc customers or internal stakeholders
Collaborating with sales, delivery, and customer experience teams
Recruiting, managing, and developing field service staff, including engineering and technicians
Developing all service related workflows, including software, issue tracking, and configuration management tools
Developing robust service standards, processes, and other documentation required for safe and efficient service trips
Collaborating with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points
Supporting the creation and management of service BOMs, work instructions, specifications, and tool kits
Project managing field service trips and prioritizing service work scope between internal and customer vehicles
Supporting dispositioning of rework and repairs for issues that appear post delivery, as needed

Basic qualifications

Bachelor's degree in an engineering or related discipline
At least 4-5 years of industry experience, including 1-2 years in a leadership position
Experience building and troubleshooting vehicles and/or electromechanical systems
Experience interpreting engineering drawings, schematics, and/or instructions
A people-centric mindset to aid relationship building and service execution
A pragmatic and solutions oriented approach
Ability to operate independently and make data-backed decisions
Clear written and verbal communication

Bonus qualifications

Experience with powerboats on and off the water
Prior experience in a fast-paced manufacturing setting
Prior experience working in a technical field service related field

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

What we value

We value these five things above all else:

Ownership over both your work and the company’s success
Empathy for colleagues and for customers
Humility in problem solving and collaboration
Pragmatism for navigating ambiguity quickly and sensibly
Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

Talented teammates that challenge you to be better
Access and often input to a wide range of business activities
Salary between $105,00-$175,000
Semi-annual bonuses tied to impact
A meaningful equity stake
An opportunity to have an outsized impact on industry-defining vehicles
The ability to drive positive environmental change through your work
Nearly free health insurance (we cover 99%) and a 401k
Generous parental leave
Daily lunches, plenty of snacks, lots of swag, and more
Boat rides!

Hope to hear from you soon!

The crew at Arc

Field Service Lead